Commonly Asked Questions

What is U.S. Polo Association all about?

U.S Polo Assn. is the official brand of the United States Polo Association (USPA). The non-profit governing body for the sport of polo in the United States, founded in 1890. Promoting the lifestyle of the sport through the creation of relevant and modern wardrobe essentials that reinforces the independence, authentic heritage and spirit of the brand across the globe.

Can I contact someone about my missing order?

The best way to contact someone about your missing order is via our contact page found here. Someone will contact you shortly regarding your inquiry.

I haven’t received my order yet, when can I expect it to be delivered?

Our standard delivery service is via courier a 2–5 day delivery service. For more information please see our delivery policy.

My order is the wrong size, can I return it?

We offer a 28-day return window on orders. Merchandise should be in new, unworn condition, complete with all tags intact. Please refer to our returns policy for more information.

My order is damaged, can I return it?

We apologise for this inconvenience caused. Please refer to our returns policy on our website. We will also refund your courier costs.

Do you deliver outside South Africa?

This website delivers to Southern Africa including South Africa, Lesotho, Swaziland, Namibia, Botswana, and Mozambique.

I am waiting for a credit, when will I receive it?

All refunds are processed by U.S. Polo Assn. within 10 working days of receipt of goods. During sale or peak times your refund could take up to 14 working days.

Can I make an exchange on my purchase?

We currently don't offer exchanges. To make our returns process as easy as possible, we only offer credit vouchers. If you'd like to know how to return your items please refer to our returns policy on our website.